Version 1.0 · Effective October 1, 2026 · Privacy Policy
These Terms of Service (“Terms”) govern your access to and use of The Plan, the continuity-planning service for condominiums, cooperatives, homeowners’ associations and other residential buildings, including its websites, the demonstration site and related services (together, the “Service”). The Service is operated by TwoBros Digital LLC, a Maryland limited liability company (“The Plan,” “we,” “us” or “our”).
By requesting an account, creating or using an account, subscribing, completing a worksheet or questionnaire, or otherwise using the Service, you (“you,” the “Customer” or the “User”) agree to these Terms on behalf of yourself and of the organization you represent. If you do not agree, do not use the Service.
“Organization” means the association, building, board or management company that holds an account on the Service. “Protected Parties” means The Plan and TwoBros Digital LLC, together with its owner(s), officers, members, managers, employees, contractors and developer(s), and its hosting, infrastructure, artificial-intelligence, payment, email and other third-party service providers. “Your Content” means the information you or your Organization place on the Service, including continuity plans, Building Facts answers, staff and board rosters, job descriptions, photographs, documents, vendor and contract details, worksheet and questionnaire answers, and Emergency Vault entries. “Platform IP” means the Service and the software and source code that power it; its design and “look and feel”; its user interface, graphics and layouts; and the plan templates, question banks, worksheets, guidance and other material created by or for The Plan, together with all copyrights, trademarks, trade secrets and other intellectual-property rights in them. Platform IP does not include Your Content.
The Service is offered as a subscription to hosted, software-as-a-service functionality that we operate and make available over the internet, together with a limited license to use it. The Service and its software are licensed, not sold, and are not leased, rented or otherwise transferred to you. No title to or ownership of the Service or the Platform IP passes to you.
Subject to these Terms and payment of any applicable fees, we grant your Organization a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Service for the internal purpose of preparing and maintaining continuity plans and related records for the Organization, during its subscription term. This license ends automatically when the subscription or these Terms end. Except for this limited license, we and our licensors reserve all rights.
The Service helps your Organization record knowledge, write plans and keep them current. It does not provide legal, financial, accounting, insurance, engineering, life-safety, security or other professional advice, and it does not guarantee that your Organization will be able to continue operating after the loss of any person. Plan templates, suggested questions and any content proposed by the Service, including content proposed by artificial intelligence, are starting points that may be incomplete or wrong. Your Organization is responsible for reviewing, approving and acting on its own plans, for confirming them with qualified professionals where appropriate, and for its own compliance with laws, codes, governing documents and contracts.
Some features read documents and information you choose to add and propose answers, summaries or plan text. These features use artificial-intelligence services provided by Anthropic (Claude) under business terms that do not permit your material to be used to train their models. Nothing proposed this way is saved to your records until a person in your Organization approves it. You are responsible for checking anything you approve.
As between you and us, TwoBros Digital LLC owns and retains all right, title and interest in and to the Platform IP. Nothing in these Terms transfers any ownership of the Platform IP to you.
You will not, and will not permit anyone else to: copy, modify, translate, distribute, sell, resell, sublicense, rent, lease, lend or otherwise make the Service or Platform IP available to any third party; reverse engineer, decompile or disassemble the software or attempt to derive its source code; create derivative works from the Service or Platform IP, including by copying its plan templates, question banks or worksheets for use elsewhere; probe, scan or test the Service’s security, or interfere with it; or remove, obscure or alter any proprietary notice, except only to the limited extent this restriction is prohibited by applicable law. “The Plan,” its logo (including the curved underline beneath the name) and related names and marks are trademarks of TwoBros Digital LLC and may not be used without our prior written permission. Feedback and suggestions you give us are voluntary, and we may use them without restriction or obligation to you.
Your Organization and the people who contribute it own Your Content. We claim no ownership of your plans, records, documents, photographs or other information. You grant us only a limited, non-exclusive license to host, store, copy, transmit, display, back up and process Your Content, including through the service providers described in our Privacy Policy, as necessary to provide, secure, support and improve the Service for your Organization and as directed by you. We do not sell Your Content and do not use it for advertising. When a plan is written from one of our templates, the plan as completed for your Organization is Your Content, while the underlying template remains Platform IP.
Emergency Vault entries are encrypted in the user’s own web browser before they are sent to us, and we store them only in encrypted form. As a result, we cannot read vault contents and cannot recover them. If a holder forgets their vault passphrase, their vault can be reached only through the emergency process involving the Organization’s trustees, and if too few trustees hold the pieces needed, the contents may be permanently unrecoverable. Your Organization is responsible for choosing trustees, administrators and holders, for keeping their access current, and for deciding when to mark a holder as departed or to request emergency access. The Protected Parties are not liable for any loss of access to vault contents, or for any decision your Organization’s trustees or administrators make.
The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure or free from loss, or that it will be available at the moment your Organization needs it. You are encouraged to keep printed or offline copies of your most important plans.
We take the protection of Your Content seriously and use multiple layers of security, which currently include encrypted connections, separation of each Organization’s information, role-based access controls, private storage of documents outside the public website, two-step sign-in for administrators and Board members, browser-side encryption of Emergency Vault entries, and activity logging. However, no method of electronic storage or transmission is completely secure, and no system can be guaranteed to be immune from unauthorized access, intrusion or compromise.
You acknowledge and accept this risk, and you agree that your use of the Service is at your own risk. Although it is highly unlikely, if Your Content is ever accessed, acquired, disclosed, altered or destroyed without authorization: (a) to the maximum extent permitted by law, the Protected Parties shall have no liability to you for such event; (b) you release the Protected Parties from all claims arising out of it; and (c) you agree to indemnify, defend and hold harmless the Protected Parties from any third-party claims, demands, damages, losses or expenses (including reasonable attorneys’ fees) arising out of or relating to such unauthorized access to or use of Your Content, except to the extent finally determined to result from the Protected Parties’ gross negligence or willful misconduct. We will notify affected Organizations of a security incident where the law requires it.
We keep backups of the Service and take commercially reasonable steps to keep Your Content available. Nevertheless, no backup or availability arrangement can be absolute. Catastrophic events, hardware or software failure, third-party outages or other circumstances beyond our reasonable control could result in the temporary unavailability or permanent loss of Your Content. You acknowledge and assume this risk and agree that, to the maximum extent permitted by law, the Protected Parties shall not be liable for any loss of, corruption of or inability to access Your Content. You are encouraged to keep your own independent copies of important information.
For personal information in Your Content, your Organization decides what information is collected and why (the “controller”), and we act as a “processor” that stores and processes it on your behalf and under your instructions, solely to provide the Service. Each party will comply with the data-protection and privacy laws that apply to it. Your Organization is responsible for giving any required notices to, and obtaining any required consents from, the people whose information it places on the Service, including staff, board members, vendors and anyone asked to complete a worksheet or questionnaire. We will not use personal information in Your Content except to provide, secure and support the Service, or as required by law.
The Service is designed for building operations, not for personal records. Do not upload residents’ personal details (such as owner lists or contact sheets); staff pay, benefits, birthdays or medical information; government identification or Social Security numbers; or payment-card or bank account numbers. Do not store passwords or access codes anywhere other than the Emergency Vault. If material like this is sent to us by mistake, we may set it aside, decline to use it or delete it.
The demonstration (“Riverside Towers”) is fictional. Every person, vendor, document and sign-in in it is made up, and anything shown there is an illustration only. Do not enter real information into the demonstration.
Prices are set per Organization by the number of units and are shown on our home page. The Service is billed annually only; monthly figures are shown for comparison. A one-time setup fee may apply to new Organizations. Any limited-time offer, such as free use or a waived setup fee before a stated date, applies as described on our home page at the time your Organization signs up.
Payment-card processing is handled by our payment processor; we do not store full card numbers. By providing a payment method and subscribing, you authorize us and our payment processor to charge it the then-current annual fee for your Organization’s plan, and to charge the renewal fee automatically at the start of each following year, until you cancel. We will remind you before the first annual charge.
Fees are billed in advance and, except where required by law, are non-refundable, including for partial periods. You may cancel at any time; cancellation takes effect at the end of the current annual term, after which the subscription will not renew. Prices may change on renewal with prior notice. If you believe a charge is incorrect, please contact us before disputing it with your card issuer, and we will work in good faith to resolve it.
We may suspend or terminate access for non-payment, violation of these Terms, or to protect the Service or others. You may stop using the Service at any time. On termination, the license in Section 2 ends and you must stop using the Service and the Platform IP. On request made within 30 days after termination, we will make a reasonable effort to provide your Organization’s plans and documents in a standard format; after that, Your Content may be deleted. Because we cannot read Emergency Vault entries, holders should copy anything they need from their own vaults before termination. Sections 3, 5, 6, 7, 9, 10, 15, 18, 19 and 20 survive termination.
We may update these Terms from time to time. Material changes will be posted here with a new version number and effective date, and continued use of the Service after they take effect constitutes acceptance.
To the maximum extent permitted by law, in no event will the Protected Parties be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business, or any cost of interrupted building operations or of replacing staff, arising out of or relating to the Service, even if advised of the possibility of such damages. The Protected Parties’ total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the fees your Organization paid for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
You agree to indemnify, defend and hold harmless the Protected Parties from and against any claims, demands, liabilities, damages, losses and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Your Content or your collection, use or sharing of it; (b) your use of the Service, including your Organization’s plans and its decisions about the Emergency Vault; (c) your violation of these Terms, any law or the rights of any third party; and (d) any claim brought by a staff member, board member, vendor, resident or other person whose information your Organization placed on the Service.
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Subject to the arbitration agreement below, any dispute that proceeds in court will be brought only in the state or federal courts located in Montgomery County, Maryland, and you consent to their jurisdiction.
Please read the rest of this section carefully. Unless you opt out as described below, it requires disputes to be resolved by individual arbitration and waives your right to a jury trial and to take part in a class action.
Informal resolution first. Before starting an arbitration, you agree to send us a written description of the dispute and allow at least thirty (30) days to resolve it informally.
Agreement to arbitrate. If the dispute is not resolved, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration on an individual basis, rather than in court, except as stated under “Exceptions.” This agreement is governed by the Federal Arbitration Act. The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules (and, where applicable, its Consumer Arbitration Rules), by a single arbitrator, seated in Maryland; hearings may be held by telephone or video where the arbitrator permits. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action and jury-trial waiver. All claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. You and we each waive any right to a jury trial and to take part in a class or representative action. If this waiver is found unenforceable as to a particular claim, that claim alone will be severed and may proceed in court.
Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, or seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.
Your right to opt out. You may opt out of this arbitration and class-waiver agreement by writing to us within thirty (30) days of first accepting these Terms, giving your name and Organization and stating that you opt out of arbitration. Opting out does not affect the rest of these Terms.
Questions about these Terms, notices and opt-outs: write to us through the form on our home page, or reply to any email you have received from the Service.
© 2026 TwoBros Digital LLC. The Plan — its software, design, templates and look and feel — is the property of TwoBros Digital LLC. · Privacy Policy · Home · Version 1.0